Support
If you're running into an issue with Lumi Focus or have feedback for us, reach out at tinhonng@gmail.com and we'll get back to you as soon as we can.
Common Topics
Timer isn't working correctly
If your focus, short break, or long break timer seems inaccurate or gets stuck, try closing and reopening the app. If the issue continues, let us know your device model and iOS version.
Ambient sound issues
If ambient sounds aren't playing, check that your device isn't in silent mode and that media volume is turned up. If the problem persists, tell us which scene and sound you were using.
Purchases
If you have a question about a purchase, or believe you were charged incorrectly, contact us with your Apple receipt or order ID and we'll help sort it out.
General feedback
Have an idea for a new scene, sound, or feature? We'd love to hear it. Send us a message anytime.
Privacy
For details on what information Lumi Focus does and doesn't collect, see our Privacy Policy.
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